NeatFreak Policies
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of our services. By booking and using our services, you agree to comply with and be bound by the following terms and conditions.
1. Service Agreement
By scheduling a service with NeatFreak Home Cleaning Services LLC, you agree to the following terms and conditions. These terms constitute a binding agreement between you (the client) and NeatFreak Home Cleaning Services LLC.
2. Services Provided
Scope of Work: Our services include but are not limited to deep cleaning, regular cleaning (weekly, bi-weekly, monthly), and specialized cleaning services as described in our service menu.
Custom Requests: Custom cleaning requests must be made at the time of booking. Additional charges may apply for custom or additional services outside the standard service package.
3. Booking and Scheduling
Appointment Confirmation: All appointments must be confirmed via email, phone, or our online booking system.
Rescheduling and Cancellations: Clients must provide at least 24 hours' notice to reschedule or cancel an appointment. Failure to do so may result in a cancellation fee of 50% of the scheduled service cost.
Arrival Time: While we strive to arrive at the scheduled time, we allow a window of 30 minutes before or after the scheduled time due to unforeseen circumstances (e.g., traffic, previous job overruns).
4. Payments and Pricing
Payment Methods: We accept cash, checks, PayPal, CashApp, Venmo and major credit cards. Payments are due upon completion of the service unless prior arrangements have been made.
Pricing: All prices are subject to change and will be confirmed at the time of booking. Additional charges may apply for custom requests or excessive dirtiness.
Late Payments: Payments not made within 14 days of the service date will incur a late fee of 10% of the total invoice amount.
5. Client Responsibilities
Access to Property: Clients must ensure that our cleaning team has access to the property at the scheduled time. Failure to provide access will result in a cancellation fee.
Safety and Hazards: Clients must inform NeatFreak Home Cleaning Services LLC of any potential hazards, slippery surfaces, or dangerous areas within the property.
Valuables: It is the client's responsibility to secure any valuable items before the cleaning service. NeatFreak Home Cleaning Services LLC is not responsible for damage or loss of unsecured valuables. It is understood that during and after the cleanings items and floors may continue to remain wet. Caution is expected to be exercised to prevent any slips, falls, damage, and/or injury.
6. Our Guarantee
Satisfaction Guarantee: We strive for 100% satisfaction. If you are not satisfied with our service, please contact us within 24 hours, and we will re-clean the affected areas at no additional cost.
Liability: NeatFreak Home Cleaning Services LLC carries coverage insurance. We are not responsible for damage due to pre-existing conditions, improper installation, or improper use or care of items within the home. Additionally, we are not responsible for any damage or loss of improperly stored, placed, or positioned items within the home. Items that have been presumably damaged or harmed during the cleaning process will be reviewed with another NeatFreak personnel member and the owner shall be notified as soon as possible of discovery. Any and all property/items discovered by solely by the client to be damaged or harmed are to be brought to the attention of NeatFreak personnel and a thorough company investigation shall be conducted.
7. Privacy Policy
Confidentiality: All client information is kept confidential and used solely for the purpose of providing cleaning services. We do not share client information with third parties without consent.
Security: We take reasonable measures to protect the personal information of our clients.
8. Termination
Termination by Client: Clients may terminate the service agreement at any time with 24 hours' notice of a scheduled cleaning otherwise a cancellation fee may apply.
Termination by NeatFreak Home Cleaning Services LLC: We reserve the right to terminate the service agreement for non-payment, unsafe working conditions, or any other reason deemed appropriate.
9. Changes to Terms
NeatFreak Home Cleaning Services LLC reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes.
10. Governing Law
These terms and conditions are governed by the laws of the state in which the service is provided. Any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts in that state.
By booking our services, you acknowledge that you have read, understood, and agree to these terms and conditions. For any questions or concerns, please contact us at [Your Phone Number] or [Your Email Address].
Thank you for choosing NeatFreak Home Cleaning Services LLC. We look forward to providing you with exceptional cleaning services!
NeatFreak Policies
Privacy Policy
At NeatFreak Home Cleaning Services LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is protected.
1. Information We Collect
Personal Information: When you book a service or contact us, we may collect personal information such as your name, address, phone number, email address, and payment information.
Service Information: We collect details about the cleaning services you request, including service dates, service preferences, and any specific instructions you provide.
Website Usage Information: We may collect information about your use of our website, such as your IP address, browser type, pages visited, and the date and time of your visit.
2. How We Use Your Information
Service Delivery: We use your personal information to provide and manage the cleaning services you request, including scheduling, payment processing, and communication.
Customer Support: Your information helps us respond to your customer service requests and support needs more efficiently.
Marketing and Communication: We may use your contact information to send you updates, promotions, and news about our services. You can opt out of these communications at any time.
Website Improvement: We use website usage information to analyze trends, administer the site, and improve our website’s functionality and user experience.
3. Information Sharing and Disclosure
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and email service providers. These third parties are contractually obligated to protect your information and use it only for the services they provide.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
Secure Storage: We store your information on secure servers protected by firewalls and encryption.
Access Controls: Access to personal information is restricted to authorized employees and contractors who need the information to perform their job duties.
Payment Security: All payment transactions are processed through secure gateways and are not stored or processed on our servers.
5. Your Choices and Rights
Access and Correction: You have the right to access the personal information we hold about you and to request corrections or updates to ensure its accuracy.
Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
Deletion: You may request the deletion of your personal information, subject to certain legal and contractual restrictions.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.
7. Changes to This Privacy Policy
NeatFreak Home Cleaning Services LLC reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services or website after such changes constitutes your acceptance of the new Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: neatfreak@neatfreakhomecleaning.com
Phone: (903) 286-5851
Address: PO Box 9504, Tyler, TX 75711
Thank you for choosing NeatFreak Home Cleaning Services LLC. We value your trust and are committed to protecting your privacy.
NeatFreak Policies
Return Policy
Return Policy for NeatFreak Home Cleaning Services LLC
At NeatFreak Home Cleaning Services LLC, we strive to provide the highest quality cleaning services to our clients. Your satisfaction is our top priority. If for any reason you are not completely satisfied with our services, we are committed to addressing your concerns and making it right. Please review our return policy below:
1. Satisfaction Guarantee
Quality Assurance: We stand by the quality of our cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours of the service completion to address your concerns. Please refer to terms & conditions policy.
2. Requesting a Re-Clean
Eligibility for Re-Clean: If you are not satisfied with any aspect of our cleaning service, you are eligible for a re-clean of the specific area or areas of concern. To qualify for a re-clean, you must contact us within 24 hours of the original service date and clearly specify the areas that need to be addressed.
Scheduling a Re-Clean: Upon receiving your request, we will schedule a re-clean at a time that is convenient for you. Our goal is to rectify any issues promptly and to your satisfaction.
3. Refunds
Partial Refunds: If you are still not satisfied after the re-clean, you may request a partial refund. The amount of the refund will be determined based on the specific circumstances and the extent of the dissatisfaction.
Full Refunds: In rare cases where neither the original service nor the re-clean meets your expectations, and a resolution cannot be achieved, you may be eligible for a full refund. This will be evaluated on a case-by-case basis. Please refer to terms & conditions policy.
4. Non-Refundable Services
Customized Services: Any custom cleaning services that go beyond our standard offerings are non-refundable. This includes special requests or additional tasks not covered by our regular service packages.
Late Cancellations: Cancellations made less than 24 hours before the scheduled service time are non-refundable and may incur a cancellation fee of 50% of the scheduled service cost.
5. Service Conditions
Client Preparation: For our cleaning team to perform the highest quality service, clients must ensure that the home is accessible and that there are no obstructions or hazards. If our team cannot access the home or perform their duties due to client conditions, the service may be deemed non-refundable.
Safety and Hazards: If our cleaning team encounters unsafe conditions or hazardous materials during the service, they have the right to terminate the service for their safety. In such cases, a partial refund may be considered depending on the circumstances.
6. How to Submit a Return Request
Contact Information: To submit a return request, please contact us using the following information:
Email: Neatfreak@neatfreakhomecleaning.com
Phone: (903) 286-5851
Mailing Address: PO Box 9504, Tyler, TX 75711
Required Information: When submitting a return request, please provide the following details:
Your name and contact information
Date of service
Description of the issue or areas of concern
Photos (if applicable) to help us better understand the issue
7. Response Time
Timely Response: We aim to respond to all return requests within 48 hours. Our customer service team will work with you to resolve any issues as quickly and efficiently as possible.
8. Changes to This Return Policy
NeatFreak Home Cleaning Services LLC reserves the right to update or modify this Return Policy at any time. Any changes will be communicated to our clients and posted on our website. Your continued use of our services after such changes constitutes your acceptance of the new Return Policy.
Thank you for choosing NeatFreak Home Cleaning Services LLC. Your satisfaction is important to us, and we are dedicated to providing you with the best possible service.